I bought this safe from Costco. I am no longer able to get the electronic keypad to work. The manual says if there is an issue to call the manufacturer (Canon) and they will send a key for a hidden lock.
I called Canon on 10/14/2021. I spoke with a man who said they do not make keys for my safe. I pointed out that it says in the manual they do. At that point he said they intended to but never actually made the keys. I then asked for a replacement safe since the keypad on mine is not working properly and I will have to break mine open.
The man told me that the safe only had a one year warranty. I pointed out the manual says the safe has a lifetime replacement guarantee. He said that was a Costco warranty and I should contact Costco. I again explained it was in the original manual and offered to send him pictures. At this point he said it did not matter because they would not honor the warranty.
Just want people to know that Canon Safe Co doesn't honor their warranties.