I've been working on my second version of this door for a week. The first, as I was unpacking the box, I lifted one of the panels and was carrying it into the bedroom to stage it for install, I touched nothing and was exceedingly careful but the glass panel shattered into a thousand pieces. I had bought the door two years earlier and it was stored in the garage, but Costco took it back immediately without question - it was a disgusting hassle to get it back to them as well, and you can't get back the wasted time of doing it. The second door, which I had purchased for a different bathroom, I proceeded to install. I am a former GC and I have to tell you this was a total nightmare. I called the CSR twice (manufr) and was greeted with impatience, bordering on rudeness and I informed her as such. The instructions are, in a word, ridiculous - those noting such on these critiques are being very generous, IMV. The diagrams are tiny bordering on absurd and very very complicated. The narrative is at bare minimum enough to half way guide the install. There are important points that aren't addressed at all and you are on your own to figure it out. I, frankly, am surprised that Costco puts up with this from this manufacturer. The door costs right at $300 but I have been through $500 worth of aggravation and difficulty to get this door up. And yes, I had to cut the top rail on a cut off saw as well. This door is a horror. Regardless of how nice it looks to the naked eye once up, it is a disaster to take on for installation. I told the CSR how disappointed with the instruction booklet I was and she told me to tell Costco - only that, no apologies or anything else. Can you imagine? In addition, the parts panels which contain bubble wrapped sections of all the parts are not well labeled and you literally have to figure out what to use where. This has not been a pleasant experience - and I have many parts left over and no idea where they go. Finally, my doors are not level, meaning that the door when closed, has a 3/4 inch gap at the bottom when it is flush with the wall up above, but there is no way to adjust it. I am really, really unhappy with all of this and very disappointed that Costco would put up with such a product.
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